Best Price Guarantee

Koyao Island resort offers the following “Best Price Guarantee”. If you have made a reservation with us directly and then show us that you could book the same room for the same dates at a lower rate that is viewable and bookable on another website, we will either match that rate or beat it.

Just contact us directly with the screenshot of the site where you have found the lower rate showing the Room availability, Room Type, Promotion type and Room Rate for the required dates of your stay – these have to be clearly indicated.

1. Our “Best Price Guarantee” applies to confirmed bookings only.

2. The following conditions must apply:

  • Same period of stay
  • Same Room/Bed type
  • Same Advance purchase requirements, prepayment and deposit requirements (if any)
  • Same Cancellation and Amendment policies
  • The room must be available for instant confirmation at the time we check availability

3. The “Best Price Guarantee” does not apply to unpublished rates, such as:

  • Private rates
  • Packaged or promotional rates
  • Hotel rooms sold as part of a travel package
  • Rates that are not available to the general public, which include:
    • Corporate discount rates
    • Group or meeting rates
    • Loyalty programs
    • Any organization with rates intended for a specific group of individuals and are not meant for the general public

4. Koyao Island Resort has the right and discretion to determine the validity of any claim, including but not limited to, determining that it is for the same hotel, room type, dates, and that it meets all Terms, Conditions, and Claims processing requirements.

5. Our “Best Price Guarantee” cannot be combined with other offers or promotions.

6. Koyao Island Resort reserves the right to amend, revise, supplement, suspend or discontinue the “Best Price Guarantee” at anytime.

Any questions regarding claims should be directed to our reservations team.